DELIVERY & RETURNS

 


All orders over $150 receive free shipping!


All orders under $150 in value, will have a standard charge of $8 including rural deliveries.

WE CURRENTLY DO NOT SHIP OUTSIDE OF NEW ZEALAND.

TIMING

Please allow from 2 - 4 days to receive your order. We don’t deliver on public holidays and after 5.30pm as freight companies don’t operate at these times. All orders received by 2pm in most cases will leave that day. At busy times and when special packaging is required it may leave the next day.

ITEMS PURCHASED OVER THE WEEKEND AND ON PUBLIC HOLIDAYS WILL BE SHIPPED THE FOLLOWING MONDAY.
We will always endeavour to get your order out as quickly as possible.

RETURNS

If you change your mind about a purchase from us, we will refund the purchase price for an online store credit or you can exchange it for any item to the same value, subject to the following conditions:
  • Item(s) must be returned within 14 days of purchase with the original receipt.
  • You must provide your name and address
  • Sorry we do not do returns or exchanges on swimwear
  • NO RETURNS or EXCHANGES on any DISCOUNTED or SALE ITEMS
  • The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached
Note - the cost of returning an item back to us is at the customers expense (unless we've made the error.) We highly recommend using a courier company that will track your item, as it is not our responsibility if the returned item fails to make it to us.
Please send your returns to :

Soul Surf & Skate
218 Stafford St
Timaru 7910


within 14 days after receiving your order.

We reserve the right to refuse the return if there are signs that the item has been washed, worn, damaged or it is not up to saleable quality.

REFUNDED CREDIT

Any refund owing will be given as online store credit. We will email you with your credit code, which is in the form of a gift card that can be used for a future online purchase. 

Any queries please email us anytime at soulsurfskate@xtra.co.nz